All of our control units and our premium electrodes are now covered by a LIFETIME GUARANTEE. In other words if it fails in reasonable use, within your lifetime, and you are the original purchaser, we will endeavour to repair or replace it free of charge. All you need to pay is to get the item back to our workshops in the UK, and if its older than a year, then there is a cover charge to pay which is to cover the return shipping after repair.
No other E-Stim manufacturer is able to offer this level of support and commitment.
All of our control units, namely the ElectroHelix™, ElectroPebble® Series 1,2B, ABox™, ABox MK 2, the Classic E-Stim Remote™ (Receiver and Transmitter) and Remote System.
All of our premium Electrodes ; Micro, Classic (Small/Medium/Long), Flange,
Moaner, MJ, Deviant&trade Family; Magnum™ Family, Torpedo (Small and Large), Stuffer™,
OMG™ and the Decimator™, The Red Collection (The Bobble™, Small and Large
Flo™) Black Collection, our full range of UltraSounds™, PenisPlugs™ MicroSounds™, E-WMCBP 2.0, and our Electro Eggs and E-Bead 2.0 (excluding cable).
We also cover our Electrowands™
Anything not listed above, any batteries, cables (which includes those captive on the Electro Egg) power supplies and consumables. However we may ask you to return these in the event of a possibly fault for investigation. We also do not cover liquid damage to control units, or damage caused by inappropriate cleaning, storage or use.
Firstly contact us. You do not need to contact the shop or website you originally made the purchase. We will then issue a returns number, together with details on when and how to return the unit to. Do NOT sent anything back without contacting us first and obtaining a Repairs Authorisation Number. If you are returning electrodes, please ensure that they are clean before posting.
Yes, but only if they were kind enough to give you the receipt, or at least they kept it.
Please ensure you mark any returned items clearly with 'returned for repair', to avoid any unnecessary customs duty. In the event that a returned repair is not marked as stated it will generally be held by customs and eventually returned to you.
Last updated to include new products July 2021
Wayne E-Stim Systems Ltd