Lifetime Guarantee

All of our control units and our premium electrodes are now covered by a LIFETIME GUARANTEE. In other words if it fails in reasonable use, within your lifetime, and you are the original purchaser, we will endeavour to repair or replace it free of charge. All you need to pay is to get the item back to our workshops in the UK, and if its older than a year, then there is a cover charge to pay which is to cover the return shipping after repair.

No other E-Stim manufacturer is able to offer this level of support and commitment.

What does it cover?

All of our control units, namely the ElectroHelix™, ElectroPebble® Series 1,2B, ABox™ and the E-Stim Remote™ (Receiver and Transmitter).

All of our premium Electrodes ; Micro, Classic (Small/Medium/Long), Flange, Moaner, MJ, Deviant&trade Family; Magnum™ Family, Torpedo (Small and Large), Stuffer™, OMG™ and the Decimator™, The Red Collection (The Bobble™, Small and Large Flo™) our full range of UltraSounds™, PenisPlugs™ and MicroSounds™, and our Electro Eggs (excluding cable).
We also cover our Electrowands™

What doesn't it cover?

Anything not listed above, any batteries, cables (which includes those captive on the Electro Egg) power supplies and consumables. However we may ask you to return these in the event of a possibly fault for investigation. We also do not cover liquid damage to control units, or damage caused by inappropriate cleaning, storage or use.

What do I do if I have think I have a fault?

Firstly contact us. You do not need to contact the shop or website you originally made the purchase. We will then issue a returns number, together with details on when and how to return the unit to. Do NOT sent anything back without contacting us first and obtaining a Repairs Authorisation Number. If you are returning electrodes, please ensure that they are clean before posting.

I don't have a receipt what do I do?

I was given it as a present or a gift am I covered?

Yes, but only if they were kind enough to give you the receipt, or at least they kept it.

The small print.

• The lifetime guarantee does NOT include shipping charges, customs duty, insurance etc needed to return the unit to us..
• Goods must be returned to our UK workshops, suitably packaged and insured. We cannot be held responsible for items returned and lost in the post.
• The lifetime guarantee does NOT include accessories ie pads, batteries or cables. Accessories and consumables are all supplied on a limited 3 month guarantee.
• Does not include consequential loss or damage.
• Does not include damage caused by mishandling or misuse. This includes water damage or corrosion caused by incorrect cleaning or storage and the use of non approved accessories.
• Goods must be returned with any security seals intact.
• Proof of original purchase may be required.
• Repair or replacement is at our discretion. If the item is no-longer in manufacture we reserve the right to replace with an item of equivalent or better function.
• Units older than 12 months are subject to a small fee to cover administration and return shipping after repair.

Please ensure you mark any returned items clearly with 'returned for repair', to avoid any unnecessary customs duty. In the event that a returned repair is not marked as stated it will generally be held by customs and eventually returned to you.

Last updated March 2017